Return and Refund for Core Product iPhone, iPad, Mac, Apple Watch, iPod, AirPods and Apple original products

If the Apple product you are purchasing shows symptoms of a hardware failure upon its first use out of the box when you are still in our store, you have the right not to accept the item. Please let our crew know that you wish to change to another unit or cancel your purchase.

Once you have stepped out of our retail store, we are NOT able to proceed with return and refund for your Apple product.

In the event of an online store purchase, if the Apple product you are purchasing shows symptoms of a hardware failure upon its unboxing when you receive from the courier company. You have the right not to accept the item. Kindly notify our online store team at onlinestore@switch.com.my. Our online store will coordinate regarding the hardware-failed device purchase.

Please ensure that the item is able to be repacked with all the cords, adapters and documentation that were included when you received it.

Defect-on-Arrival (DOA) Terms and Conditions

This DOA policy applies only to core products currently offered at our retail stores. As new products are offered, we reserve the right to determine whether or not this policy applies. The DOA for core products and other Non core products (accessories, casing, cable, bag and etc) offered at our group retail stores may differ.

If the product is deemed DOA by core product Technical Support after your purchase date, core product DOA standard product warranty will apply.

If the product is deemed by core product Technical Support NOT to be DOA, core product NON DOA standard product warranty will apply.

We reserve the right to test returned DOA and Non DOA product. If the condition of the product is misrepresented by the customer, we may impose a handling fee.

Return and Refund Policy for 3rd Party accessories / non Apple products

Please check your accessories before you leave our retail store or when receive from courier company. Please let our crew know if you wish to change to another unit or cancel your purchase before you leave our store. For online store purchase, kindly email to onlinestore@switch.com.my.

Refunds and exchanges for non Apple produces will be provided in line with your rights as a consumer. We will only refund in the event the goods:

• are of unacceptable quality (eg. due to a defect and deemed DOA by the manufacturer / supplier)
• do not match the description of the package by which they were sold
• and it is within 7 days of purchase

Refunds will not be provided if you simply change your mind.

We may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

If we accept merchandise for return that does not fall into any of the above categories, we may charge a 30% restocking fee if the goods have been opened, or the packaging is damaged.

Please retain your proof of purchase.

Refunds

Our refunds are processed centrally around 14 working days. When returning a product for a refund, you will be asked for your name, address and signature as authorisation for the refund transaction into your back account or credit card.

For online store refunds, kindly contact onlinestore@switch.com.my . Our team will get in touch with you to process the refund. The refund will require up to 14 working days