Frequently Asked Questions And Terms & Conditions

Trade In FAQ

How does it work?

We’ve made it easy to trade-in an eligible device either in a Switch outlet or online.
For outlet trade-in, get instant credit toward a purchase that you have to use on the same receipt.
For online trade-in, follow the easy steps above and download InstaCash App. (Online trade-in is only available for Peninsular Malaysia)

What devices are eligible for trade-in?

Selected smartphones and tablets are able to trade-in, depending on the device, model, manufacturer, and condition.
For online and outlet trade-in prices, please tap the link provided above.

Online Trade In FAQ

What is InstaCash App?

InstaCash App is an online, instant mobile selling platform to sell used smartphones and tablets.

How long does the online trade-in process take?

It generally takes only 3 days.
The first day is for you to do the diagnose on your phone, the second day is the collection, and you will be receiving the coupon code on the third day.

How do I pack my device for online trade-in?

All you need to prepare is the smartphone or tablet. The accessories and box is not needed.
Pick up will be arranged by our trade-in partner (InstaCash), from the location that you have pre-set.

After my device is picked up, what’s next?

24 hours after your device has been collected, you will receive an email confirmation.
The email will state your device trade-in value, credited via a “coupon code".

How long is the online coupon code validity?

The coupon code is valid for 30 days only upon receiving the confirmation email.

Where can I use the coupon code?

The coupon code can only be used at stgswitchmy.wpengine.com upon check out.

What can I purchase with the coupon code?

You may only use the coupon code for only selected Apple devices, which are iPhone, iPad, and/or Mac. Apple Watch and AirPods will be included later.

Is there a way to track my online trade-in status?

Yes, once the trade-in is confirmed, you may check the InstaCash App for the trade-in status.

Retail Trade In FAQ

Simply pass your smartphone or tablet to our Switcher.
Should you agree with the quoted trade-in value of your device, you MUST use the credited trade-in value on the same receipt.

Online Trade In T&C

• Online Trade-in is only available for selected smartphones and tablets.
• Online Trade-in requires internet / wifi connection for the diagnostics process to be completed and submitted.
• Coupon code is valid for the duration of 30 days after receiving email from us.
• Coupon code may can only be used at stgswitchmy.wpengine.com, you need to insert the coupon code upon check out.

Retail Trade In T&C

• All devices will undergo a thorough inspection before being accepted for trade-in.
• Price for “cracked-screen" devices will be provided on the crew has perform inspection.
• Kindly take note that price may differ from the table above, depending on the extent of damage.
• Trade-in device must be able to be powered on or it will not be accepted.
• Trade-in devices must remove SIM or Find My [device] or Google ID lock before passing it over for inspection.
• Customer may trade in their device to purchase any item from the Retail Outlet: iPhones, iPod, Mac, Apple Watch, Beats or Accessories.
• Customers are only required to bring in their smartphone or tablet. The box and cable aren’t required.
• No multiple devices are allowed for trade-in to purchase one single item.
• Trade-in is stackable with in-store promotions.
• Switch reserves the right to amend the terms and condition at any time without prior notice.
• For more information, kindly seek the help of our Switchers at the outlet.